RelayHelp

Blog

Notes from the support channel.

How we build RelayHelp, what we learn from teams using it, and the occasional strong opinion about helpdesks.

Featured · 6 min read

The dashboard nobody opens

Why support teams already live in their chat app, and what happens to response times when the inbox moves there too.

Wave · 21 Oct 2026

Latest

AI

Why our AI waits at 72%

Picking a confidence line, and what we got wrong at 50%.

7 min · Oct 2026

Engineering

Rails to NestJS in a week

Moving the backend to a stack we can read and own.

9 min · Sep 2026

Support

Handoffs without the scroll

The three-line summary and why it posts first.

5 min · Sep 2026

Design

A widget that wears your brand

One colour, one logo, and the rules we keep.

4 min · Aug 2026

Company

Building in public from Lagos

Time zones, payments and shipping to teams everywhere.

6 min · Aug 2026