RelayHelp

RelayHelp for Slack

Support that lives in #support.

Tickets open as threads in a channel you pick. Replies go back to the customer with a ✓. Nobody opens another tab.

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#support· thread · #1042

RelayHelpAPP14:24

Sarah · widgetEmail. Same error after the reset link.

RelayHelpAPP14:24

Maya pinged @Priya. Here's the short version:

Catching Priya up

• Sarah can't log in after two resets

• Okoye Studio may have turned on SSO

• Nothing promised to Sarah yet

Priya Rao14:25

Yes, yesterday. Passwords are off for them.

RelayHelpAPP14:26

Suggested reply · only you see this

Found it. Your company switched to SSO yesterday. Use "Continue with Google" and you're in.

SendEditIgnore

Commands

Everything from the keyboard.

  • /claim

    Take the ticket. Everyone else sees it's yours.

  • /close

    Close it and send the customer a short "all sorted" note.

  • /priority p1

    Bump it to the top and ping whoever is on call.

  • /wrong

    Mark an AI answer as wrong. Your fix becomes a lesson.

  • /snooze 2h

    Hide it until the customer is likely awake.

  • /summary

    Get the three-line version of a long thread.

AI that knows when to stop

It drafts. A person decides.

Handoff summary

Catching Priya up

  • • Sarah can't log in after two resets
  • • Okoye Studio may have turned on SSO
  • • Nothing promised to Sarah yet

Posts the moment someone @-mentions a teammate. Free on every plan.

Suggested reply · only you see this

Found it. Your company switched to SSO yesterday. Use "Continue with Google" and you're in.

SendEditIgnore

61% sure, under your 72% line, so it waited for Maya instead of replying.

Setup

Live in about ten minutes.

  1. 01

    Install the app

    One click from the Slack App Directory. Admin approval if your workspace needs it.

  2. 02

    Pick a channel

    #support or anything you like. Private channels work too.

  3. 03

    Invite your team

    Add @support-team. Everyone in it can claim tickets.

  4. 04

    Paste the widget

    One script tag on your site. It wears your colours.

Security

Only the channels you pick.

Read the security page →
  • RelayHelp reads the channel you connect, nothing else in your workspace.
  • Internal notes (lines starting with //) never reach the customer.
  • Every claim, reply and AI answer is in the audit log.
  • Remove the app and we delete the workspace data within 30 days.

Questions.

Something else? Ask in the widget on this page. A person answers.

Do my agents need a RelayHelp login?

No. They work from Slack. Only owners and admins use the web dashboard.

Can customers see our internal notes?

No. Start a line with // and it stays in Slack.

What does the AI reply with?

Your help docs, past tickets and approved lessons. Under your confidence line, it drafts for a person instead.

Can I use Slack and another chat app together?

Yes on Team. Each ticket stays in the app it landed in.

Bring support into #support.

Free for 50 conversations a month. No card.

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