Set it up once. Look things up here.

Guides for owners and admins. Agents rarely need these: everything they do happens in chat.

⌘K

Start here

5 min

Quick start

Make a workspace, connect a chat app, paste the widget.

Guide

Walk #1042 end to end: widget, thread, AI, handoff, lesson.

Guide

Roles, the @support group, and who can approve lessons.

Chat apps

Install, channels, App Home.

Bot permissions, forum tags, roles.

Groups, topics, admin rights.

Reference

Install, colours, pre-chat fields, offline mode.

Confidence line, /wrong, approving and undoing lessons.

Every slash command and what it does.

Plans, credits, invoices and USD billing.

Tickets, messages and events. Team plan.

Scopes, retention, audit log, data deletion.